Loyalty Program Associate |
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Reports to:Loyalty Coordinator Grade:17 Salary Range:$10 to $12 / hour Bonus Potential:No Location: Mechanicsville, VA |
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Overview: |
Responsible for all activities in customer service for the FastBack Rewards Program.
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Responsibilities include: |
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. Return customer calls in a timely fashion. . Update customer accounts. . Activate customers who sign up online. . Count in applications submitted by stores. . Adjust customer accounts in response to completed Exception reports. . Send Loyalty supplies to stores as needed. . Manage projects as assigned. |
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Qualifications:
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. Basic knowledge of Excel/Word
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Requirements: |
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. Customer service experience . Ability to work independently and meet strict deadlines . Performs a variety of tasks . Work load will require a minimum of 40 hours per week . Basic computer skills |
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Other Skills Necessary: |
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. Ability to communicate clearly and professionally with all levels of facilities department personnel, store operations, dealers, District Managers, VP's, office personnel, vendor partners, and governmental and regulatory agencies. . Good organizational skills needed to manage the information flow. . Must possess problem solving and analytical skills. . Must be able to handle multiple projects concurrently. . Must be detail oriented. |
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Physical Demands: |
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. The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. . Minor lifting required. |
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Work Environment: |
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. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Accounting Associate |
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The Accounting Associate works out of the Mechanicsville, VA corporate office and is responsible for reconciling invoices and credits to vendor statements.
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Responsibilities include:
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. Verify invoice information entered at store level. . Prepare invoices for weekly payment. . Assist Stores and accounting with store invoices. . Data entry. . Filing paperwork. . Rotational front desk receptionist duty. |
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What should you bring to the table? |
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. Strong communication skills (oral and written). . Computer skills (Excel). . Mathematical skills. . Detail oriented. . PDI/RMS Experience a plus |
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